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With me, you can assign messages to your employees or the relevant departments to resolve issues efficiently 🤝. The single inbox allows every team member to join in a conversation, even if it was initiated by me or other human colleagues. This means that the guest always receives full support, even if individual team members are absent. If I am not allowed to reply automatically, I still support the team by suggesting impeccable answers.
ALL INTERACTIONS IN ONE PLACE
I BRING ALL COMMUNICATION CHANNELS TOGETHER IN MY OMNICHANNEL INBOX.
With the Omnichannel inbox, I bundle all your communication perfectly in one place. You never miss a message, your work becomes easier and the Guest Experience is improved. Thanks to Re:Guest Intelligence, communication management is more efficient and smoother, making it unique in the industry.
CONTROL & EFFICIENCY
Guest ghosting is out
One guest writes to you by email, another sends an enquiry via your website and a third prefers to chat via WhatsApp. It’s no surprise that some messages can get lost in the communication chaos. My team came up with the Omnichannel Inbox so that you can communicate with everyone via their favourite channel and still keep track of everything. You can find all messages and conversation histories in one place. This way, you don't miss anything, and you won’t ever accidentally ghost a guest anymore.
[Omnichannel Inbox]
All messages in one place
I collect all your messages from different channels (WhatsApp, email, website chat) in one inbox 📥. Everything is perfectly organised, productivity and efficiency are optimised. This way, no guest message gets lost, regardless of the channel.
[Lavoro di squadra]
There’s always someone online
[Guest Archive]
Guest data always at your fingertips
With me, all your guest data 🗂️ is safe. I provide you with a detailed and organized archive of guest information, which you can use to easily enhance and personalize your service and communication like a pro, 24/7.
Integrated artificial intelligence
My artificial intelligence is customizable, can be activated according to one's preferences, and above all developed exclusively for hotels.
[CR:IS Chatbot]
The first virtual hotel employee
I suggest responses, reply automatically, and forward messages when they are outside my expertise. I interpret the guest’s intent and, following the rules you’ve set, carry out the appropriate action. I support the receptionist by reducing their workload, giving them time to focus on other tasks.
[Translator and Writer]
Writing Assistant
Thanks to my AI, I create texts from scratch—or I can edit, shorten, or expand them. Naturally, I also translate like a professional: I "speak" fluent German, Italian, English, French, Dutch, Spanish, Romanian, and Russian.
My most important functions:
Creation and assignment of tasks
Each team member or department receives a clearly organised list of tasks. This means that nothing is forgotten or incorrectly assigned.
Instant multilingual translation
Not a walking dictionary? But I am! I'm a bit of a linguistic genius and already communicate in numerous languages with your guests.
24/7 availability
An employee who is available 24/7? Here I am! I never get tired and I don't need any breaks. I'm always up for a chat too.
AI writing assistant
I specialise in churning out perfectly worded messages in record time. Of course, I always adapt them to your style.
Out of office message
If a human colleague is absent, I inform the guest and take over the conversation so that no message goes unanswered.
Communication archive
Having access to old messages can sometimes be helpful. You can find all conversations in black and white in the archive. Helps you and the guest.
Great on its own, unbeatable in a team.
The AI Chatbot is the basis of CR:IS, which, thanks to Re:Guest Intelligence, is unique in the world. it is already very powerful on its own, but its true potential comes when you use it in combination with other products.