AI CHATBOT

I AM CR:IS, THE FIRST VIRTUAL EMPLOYEE FOR YOUR HOTEL.
I was created to support your team by answering up ✍️ to 100% of guest questions. I communicate on multiple channels 💬 (WhatsApp, email and website) around the clock to improve the Guest Experience and save time at reception.
Request a free demo

I am powered by cognitive artificial intelligence.

My name says it all. CR:IS stands for Cognitive Re:Guest Intelligence for Sales. But ‘being intelligent’ is not enough: thinking power, memory, problem-solving and decision-making are my strengths. I acquired intelligence 🧠 and language comprehension through Chat GPT ✨ by OpenAI.

[AI Chatbot]

Intelligent employee for Guest Communication

An AI-based hotel chatbot like me was developed to support the hotel team. I do this by easing the workload and improving the Guest Experience. I am much more than just a simple chatbot, I am a real intelligent virtual 🦾 employee. I am constantly evolving and improving thanks to my driving force: the artificial intelligence for hotels 🏨 created by my developers.

 

[Omnichannel Inbox]

One inbox for all your communication channels

My Omnichannel Inbox centralises 🌪️ all communication between hotel and guest, regardless of the channel used (email, WhatsApp, Messenger, etc.). This system allows efficient management of requests and gives the team a complete overview of all conversations. Omnichannel also allows me to collaborate with the team and assign tasks to my colleagues, turning your inbox into a well-organised to-do list 📋. All communication is perfectly streamlined, nothing escapes you and your work becomes much easier thanks to task assignment and other features.



Omnichannel-Inbox-72PPI
Formazione-Chris-72PPI

[Knowledge base]

Know-how about your hotel

My answers are based on everything I know about your hotel 🏨 and my behaviour is informed by the rules that apply in the hotel industry. Just like a real hotel professional 🤵‍♂️. I know exactly how a hotel works, and I am aware that I am an integral part of your team. I train myself with the documents you provide - from FAQs to company policies - and I know that on the other side is a guest who deserves courtesy, proactivity and reliability. My collaboration with the human team is essential. With this knowledge, I offer precise and personalised answers without neglecting politeness and professionality in my interactions with the guest.

What I can do:

Respond autonomously
I automatically and precisely handle guest questions, 24/7.
Suggest responses to the reception team
I provide ready-made responses to the reception team to optimize guest communication.
Correct texts
I improve and correct texts, ensuring clear and professional replies.
Translate into multiple languages
I translate guest conversations into different languages, breaking down language barriers.
Collaborate with various hotel teams
I work with different hotel departments, assigning tasks and coordinating activities
Guide the guest in their request

I guide guests through the request process, ensuring a smooth and personalized experience.

What makes me so unique 💎 and fascinating?

That all the features that have been developed for me mean that I am more than just a simple chatbot. I'm a real virtual hotel employee. Thanks to my artificial intelligence, which was developed specifically for hotels.

What results 💸 do I bring you?

I improve the experience at every stage of the Guest Journey and save you time. By reducing waiting times by up to 99% and answering booking-related questions immediately in different languages, 24 hours a day, because I also communicate via WhatsApp, the guests' favourite communication channel. And when the guest is ready to book, I forward them directly to the enquiry form.

My most important messaging channels for your hotel

Wherever communication with your guest takes place, I can join in. I'm ready at any time.

WhatsApp
Communication via WhatsApp is more direct. WhatsApp suits me perfectly! I even like sending emojis 😍🌈✨
Website Chat
Guests often have lots of questions when they visit your website. They can ask me in the chat, and I answer them all immediately.
Digital concierge
I am also on duty during your guest's stay. I can be integrated into any digital concierge.
QR code
Your guests scan a QR code and can chat with me immediately.

Frequently asked questions

I am the AI-based chatbot that is available to your guests 24/7 and saves you a lot of time as a hotelier. Do you have any further questions?

What kinda type are you, CR:IS?

I'm a chatbot with cognitive intelligence and can develop into a real sales assistant for hotels. I'm here to support the team in an effective and useful way. I can be fully customised: from my name to my role, my character and my style, to best reflect your identity.

CR:IS, what can you do for my guests?

I can respond in an independent, hybrid and multilingual way, 24 hours a day, always with a personal touch... and even with emojis! I help guests with their enquiries, forward questions to the right departments and act as an assistant when the human team is not available.

How can you work with my hotel team?

I collaborate with all teams in the hotel, forward tasks, organise messages and work proactively. I prepare positive and negative responses in a comprehensible and transparent way and always indicate my information sources.

How would you describe the way you work?

I work carefully and responsibly, recognise the guests' intentions and follow the rules given. I can even be trained at my education centre to follow specific instructions and act according to your demands.

Where do you get your knowledge from?

I get my knowledge from reliable sources such as your website and the files you provide me with. I can access the latest conversations with your guests and know all the important information about your hotel, the room categories, additional services and activities.

Where do you work?

I'm everywhere: on your website, in the digital concierge, on WhatsApp, behind QR codes and even in the backend.

CR:IS, what are your working hours?

I'm on duty 24 hours a day, 7 days a week and always ready to respond. Soon, you will be able to set my working hours so that I can continue working even when the hotel is closed for the season.